We are proud of our products and believe in the process and steps we take to ensure the highest quality. More importantly, we want you to look and feel good wearing them because at the end of the day, that's what will make you happy. Our return policy is simple:
Exchanges- Within 2 weeks of the original delivery date, for any reason you would want to exchange an item for another, we're happy to accommodate your request. A returned item will only be accepted in an unused condition, sent back in it's original packaging. Please email us and a shipping label will be provided free of charge.
Returns- Within 2 weeks of the original delivery date, If you are unhappy with a perfectly good and unused item and want to return it, please email us and a shipping label will be provided at your cost. Once returned, the item will be inspected by our team. When it is deemed suitable to be restocked, we will credit the original form of payment minus the return shipping cost.
Defects- Within 90 days of the original delivery date, any customer returning an item because of a manufacturing defect will have the choice to exchange it for another item or to receive a full credit refund to the original form of payment. The returned item will need to pass an inspection to determine whether there is in fact a manufacturing defect or signs of misuse.
All exchanges and returns will be processed by emailing us at CustomerSupport@BigOceanSport.com